Company: Floor Coverings International of Northern Westchester, NY

Position: Service & Operations Coordinator

Location: 3199 Albany Post Rd, Ste 304, Buchanan NY, 10511

Position Type: Part-Time Onsite, 30 – 35 hours per week

Compensation: $25 per hour

Floor Coverings International (FCI) is the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, our unique business model allows customers to invest in quality new floors without leaving their home. Our unique shop-at-home consultation and “service first” installation process has resulted in over 400,000 happy customers and counting, giving us a nation-wide 4.9-star review rating.

As our Service & Operations Coordinator, you will be one of the key drivers to the growth and expansion of our Putnam & Northern Westchester, NY territory. You will be instrumental in driving the expansion of our business. Our territory is locally owned and operated, and we are seeking an exceptional individual to serve as the administrator of our location’s operations and service needs.

Please Note: FCI of Westchester has a contingent plan, subject to business needs, to convert this position to a full-time role 3 – 9 months after our opening on July 21st, 2025. Our company’s mission statement is for all employees to be rewarded for their contribution to our company’s growth.

Benefits & Opportunities:

Innovative Business Model: Work with cutting-edge technology hardware and a Salesforce powered project, service, & sales SaaS solution. This role offers firsthand experience in an innovative technology & service-first approach company that is redefining the home-improvement industry.
Business Success Impact: Your contributions will help drive the operational excellence and efficiency of our territory. As one of three people driving this business from the start, you won’t just be another employee—you’ll be a key contributor with an indisputable impact on the company’s growth.
Company Growth & Performance Incentives: Performance-based bonuses in exchange for company success will be given, ensuring your contributions are rewarded.
Supportive & Locally Owned Culture with National Resources: You’ll enjoy the best of both worlds—a locally owned and operated franchise that values community and individual contributions, backed by a national brand with robust resources and over 300 locations.
Professional Development & Mentorship: Our company is committed to investing in your success. You’ll have access to training programs, mentorship from seasoned professionals, and opportunities to refine your skill set.

Key Responsibilities:

Maintain strong relationships with customers & convert leads and inquiries to in-home consultation appointments.
Administration of daily office, warehouse, & delivery operational needs. Keeping the site organized and professional.
Assist with the development and delivery of the company’s marketing objectives.
Assist with the precise ordering of necessary materials for flooring installation jobs and follow up on delivery.
Communicate with customers and installers regularly and effectively on installation start dates, details, and changes.
Follow up with customers regularly to ensure their 100% satisfaction. Work with management closely in addressing any customer service escalation needs.
Assist the President with financial and bookkeeping tasks.
Due to the realities of how small businesses operate, it is imperative that all employees accept new and changing responsibilities as FCI of Northern Westchester grows and adapts over time.

Requirements:

The willingness to become a dedicated, full-time salaried employee if and when the business scales to support.
An intermediate level of skill and experience with Microsoft Office and Windows PCs.
Two years of customer service experience and strong communication skills.
Organized and detail oriented with the ability and willingness to work and execute without constant supervision.

* Floor Coverings International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other legally protected status. *

** We especially encourage recent business-oriented college graduates or service experienced Office Managers to apply. However, all qualified candidates are welcome to apply even if they come from diverse backgrounds or nontraditional paths. **

Compensation: $25.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.

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